Privacy & Security

About Your Privacy

As an anonymous suggestion box service, we know that privacy is paramount. Your privacy is very important to us, and it’s also important to us that you understand in plain English how we use your data and what your rights are.

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Some basic things to know, before we get into the legal details:

For those submitting responses

• By default, Suggestion Ox does not request personally-identifying information such as name or email address. However, suggestion box owners may request that kind of information by setting up custom fields. It is your decision whether to submit personal information.
• No information about your web browser, IP address or anything related to your computer or web connection is saved with responses. The ONLY information that is saved is the text of your response.
• You will never be asked to create an account or perform any other action that would tie your response back to you. See Private Anonymous Replies, in the following section.
• Submitting a response with Suggestion Ox does not require the use of cookies.

Private Anonymous Replies

• Box owners may choose to enable the private anonymous replies feature, which will request or require the suggestion-giver to include an email address. This email address will be encrypted within our database and made anonymous from the box owner. They can respond, but cannot see the email address. We will not share these email addresses with anyone unless compelled to do so by law enforcement or legal order.

For our customers creating suggestion boxes

• We require a valid email address to create a suggestion box and to receive your suggestions, but that email will NEVER be shared with any other party. Period.
• Your list of responses are saved in your password-protected account. No one besides you has access to those responses.
• Your password is encrypted in our database, and cannot be retrieved by anyone at Suggestion Ox. If you forget your password, you will need to use the Lost Password function on the Login screen to reset your password. No one at Suggestion Ox will ever ask you for your password.
• No other identifying information is saved with responses you receive. We don’t have a “back door” or additional information about any response you receive. Even if we wanted to (which we don’t), there is no way for us to provide any additional information about who or where the responses came from. This is truly anonymous.

Information we collect

When you visit our website: Our servers automatically log your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other standard data provided by your web browser.

When you register for an account: We ask for your email address. This information is mandatory, as we use it for account login, to email you suggestions you may receive, and to contact you about your account.

When you submit a response: No information about your web browser, IP address or anything related to your computer or web connection is saved with responses. The ONLY information that is saved is the text of your response.

When you choose a paid plan: We require your payment details, but all payment transactions are handled through Stripe, and are governed by Stripe’s privacy policy.

Our legal bases for collecting and processing information

We only collect and process information about you only where:

• it’s necessary for us to provide you with service;
• it satisfies a legitimate interest, such as for research and development, to market and promote our services, and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose (eg. entering your email address so we can create an account and send you submitted suggestions); or
• we need to process your data to comply with a legal obligation.

When you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this won’t affect any service we have already provided to you.

We retain information for our sales records and to facilitate additional support. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

While we retain this information, we’ll protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.