Question 1

What is Suggestion Ox?

Accepted Answer

It’s a web service for easily creating anonymous online suggestion boxes for your company, association or government agency. As an independent service, your employees or customers feel comfortable giving you truly candid feedback. Watch our video to learn more!

Question 2

Who uses this?

Accepted Answer

Over 60,000 companies, associations and government agencies worldwide. Everyone from the Fortune 500 to solo entrepreneurs.

Question 3

How does it work?

Accepted Answer

You get a private, customizable URL for each box that you can share with anyone from whom you're seeking feedback. Optionally password protect your box to make sure only those with the password can submit feedback. Here's way more about how Suggestion Ox works.

Question 4

What devices do you support?

Accepted Answer

Suggestion Ox is web- and mobile-friendly and works from any device. Although it probably won't work from a smart refrigerator.

Question 5

Is Suggestion Ox available in multiple languages?

Accepted Answer

Yes, Suggestion Ox is fully localized into several languages, including French, Spanish, German, and many more, ensuring an accessible and user-friendly experience globally.

Question 6

Do you offer a demo?

Accepted Answer

We sure do. Watch our demo video or book a demo with a real person. Drop us a note if you'd like to set up a call or a screen share with one of our onboarding specialists (we don't have salespeople).

Question 7

How do I know when I receive feedback?

Accepted Answer

We'll send you an email (unless you disable notifications).

Question 8

How do I share feedback with other managers or leaders?

Accepted Answer

You can add additional managers, so they have access to the box, or just set them up to receive suggestions by email. You can also export suggestions and share them using any internal tool you prefer.

Question 9

Is it really anonymous?

Accepted Answer

Yes, by default we don't collect any identifiable information from those submitting to your box. We believe this is the best way to get truly candid feedback.

Question 10

Can I respond to suggestions?

Accepted Answer

Yes, one of the best practices for deploying your online suggestion box is to use our Direct Replies feature. This will include an email field for respondents. If they choose to include their email you will be able to respond back to them through our system. However, we won't share their email address with you, so they remain anonymous (it's encrypted in our database). If they choose not to include their email you can still respond back to them via the unique link that they collect at the time they submit their feedback.

Question 11

Is there a way to share the best suggestions with my organization?

Accepted Answer

Yes! You get a private, password-protectable website for your team where you can choose to share any suggestion along with your response.

Question 12

How can I customize my box?

Accepted Answer

You can set up unlimited fields to capture just the information you want. For instance, you might want to ask respondents for a department or function. You can also customize your box with your company colors and logo.

Question 13

Why would I want more than one box?

Accepted Answer

Many companies set up individual boxes per department, per manager, per location, or per topic (for instance suggestions vs violations reporting).

Question 14

Do you offer a discount for paying annually?

Accepted Answer

You bet we do. Choose any annual plan and enjoy 15% savings. Wow!

Question 15

How about educational or nonprofit discounts?

Accepted Answer

Yep. Just drop a note to support@suggestionox.com and we'll take care of you. Sometimes we give discounts just because we think your organization is doing cool or helpful things. We're nice.

Question 16

What payment methods do you accept?

Accepted Answer

We take credit cards, ACH/wire transfer, or good old-fashioned paper checks sent through the mail. Hit us up at support@suggestionox.com if you need to arrange a non-card payment.

Question 17

Can you invoice me?

Accepted Answer

Sure can! Email us at support@suggestionox.com and let us know your exact requirements. We know some companies need our W-9 and other info. We got ya covered.

Question 18

Can we get a longer trial?

Accepted Answer

For sure. Sometimes you need more time to test things out. Sometimes your accounts payable department is slow. We never want you to feel rushed, so just drop a note support@suggestionox.com if you need a trial or payment extension.

Question 19

Which currencies do you accept?

Accepted Answer

We can accept payment in most world currencies. Just drop a note to our sales team to arrange payment in your preferred currency.

Question 20

What is regional data hosting?

Accepted Answer

Regional data hosting allows your organization's feedback data to be stored securely within a specific geographic region of your choice, ensuring compliance with local data residency laws.

Question 21

Why is regional data hosting important?

Accepted Answer

Data residency laws require businesses to store and manage data within certain geographic boundaries. Hosting data regionally helps your organization comply easily with these legal requirements and safeguards user privacy.

Question 22

Which regions are available for data hosting?

Accepted Answer

Suggestion Ox offers regional data hosting in multiple regions, including the EU, UK, Canada, Australia, and many more. Contact us if you have specific regional needs.

Question 23

What laws and regulations does regional data hosting help comply with?

Accepted Answer

Our regional hosting service assists with compliance for various regulations, such as: European Union (GDPR): Requires personal data of EU citizens to be stored and processed within certain guidelines. United Kingdom (UK GDPR): UK-specific data residency requirements post-Brexit. Canada (PIPEDA): Canada's privacy law promoting secure and local data storage. Australia (Australian Privacy Principles): Mandates clear standards for data management within Australia.

Question 24

How secure is regional data hosting?

Accepted Answer

Security and privacy are at the heart of Suggestion Ox. Your data will be stored securely within your chosen region, complying fully with relevant local and international security standards.

Question 25

How can I set up regional data hosting?

Accepted Answer

Setting up regional data hosting is easy—just send an email to support@suggestionox.com, and our team will assist you with the rest.

Question 26

Can I switch regions after initial setup?

Accepted Answer

Yes, switching your data hosting region is possible. Contact our support team at support@suggestionox.com to discuss your needs and initiate the transition.

Question 27

Is there an additional cost for regional data hosting?

Accepted Answer

Please contact our support team for specific information regarding pricing and availability related to your chosen region.

Question 28

How do I get help?

Accepted Answer

Easy! Visit our Help Center or just drop a note to support@suggestionox.com Our support team will get back to you fast.

Question 29

Can I talk to a salesperson?

Accepted Answer

We don't have salespeople, but if you want to talk to a real person, drop a note to support@suggestionox.com or book a demo and we'll set up a with one of our customer specialists.

Question 30

Does Suggestion Ox have its own suggestion box?

Accepted Answer

We sure do. You can leave us anonymous feedback in our company suggestion box. Note that this is not a great place for pre-sale or support questions.

Question 31

How long have you been in business?

Accepted Answer

Proudly helping companies get truly candid feedback since 2011. We didn't just fall off the turnip truck.

Question 32

Are you really nice people?

Accepted Answer

We try to be! Having dealt with dozens of software services in our collective years in the industry, we knew we wanted to be the kind of company that we'd like to work with.

Question 33

Does the ox in your logo have a name?

Accepted Answer

It does not, but we're open to suggestions!

Question 34

Where can I get more information?

Accepted Answer

Visit Suggestion Ox or contact our support team directly at support@suggestionox.com for further details or to set up regional data hosting.

Frequently asked questions

The basics

Using your suggestion box

Pricing & billing

Regional data hosting & compliance

Support & company